` THE CLAIMS ENVIRONMENT---Summary

AIC 33

 Outline of Contents (pages in assignment--44 total study pages)
Sample
33-1
Assignment		 The Costs, Benefits, Mechanism, and Regulation of Insurance---The Role of the Claims Representative (4)
33-2 The Claims Process:  Investigating and Determining Coverages, Liabilities, and Damages (5)
33-3 Human Relations in Claims (4)
33-4 Communication (3)
33-5 In-Person, Telephone, and Written Claim Communications---Reports---Statements (4)
33-6 Negotiation (4)
33-7 Insurance Fraud (3)
33-8 The Legal System---Sources of Law (4)
33-9 Bad Faith:  Excess Verdicts (3)
33-10 Defending Bad Faith Claims; Promoting Good Faith (2)
33-11 Claim Management---Supervisors and Managers---Corporate Claim Officers---Claim Audits (5)
33-12 Professionalism:  Quality Claim Practices and Ethics (3)
Bonus Answers to the Exercises, Definitions to Key Words, and Sample Exam with Answers (64 page booklet)

                  

 

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